Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Online Control Panel you can find a detailed Help Center section offering a variety of help articles and frequently asked questions. They are compiled by our support team of capable technicians. Simply fill in your question and our smart software will return the most appropriate answer.

  • Top quality support service
  • Educational Videos

  • If you’d like to watch how a task is implemented or how a problem is settled, instead of just reading about it, then have a look at our selection of instructional video tutorials. They cover various issues and will help you quickly understand how to work with the Online Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 client care service and a 60–minute ticket response time guarantee. Our skilled support engineers will be at your disposal night and day to attend to your queries and to remedy any issue that you might possibly have. Just send a support request from the Help Center and we will reply back to you quicker than you can say Jack Robinson.