Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be responded to in no more than 60 min after the support ticket or e–mail was received. If your case requires further assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a comment to inform you that more time will be needed for discovering a solution. If you make use of the Optional Managed Services package, any of the tasks included there will be carried out whenever you choose.
A First–Class Customer Care Service
Our tech support staff will be at your disposal 24x7 if you need help while working with the Online Control Panel or with any of the applications that we preinstall for your convenience on the dedicated web hosting server. What is more if you require help with all the regular admin tasks on your server, you can take a glance at the Optional Managed Services package, that includes backup disk space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
We have equipped our Online Control Panel with a fully detailed knowledge base, which includes elaborate explanations of all its features and functionalities. Moreover, we have filmed detailed video tutorials that will further reveal to you how to perform a given action or resolve a common issue. All the educational articles and the tutorial videos are easily accessible from each section of the Online Control Panel through the Help and Videos buttons in the top right corner.