If you ever face a problem with your site and are incapable of resolving it, ask the respective web hosting company’s help desk team to assist you to get the website back online. A prompt resolution would be the best-case scenario, but many companies answer within twenty four hours and even more, particularly if you are working with a hosting reseller. Even if the problem can be solved without much difficulty, your website may not function satisfactorily or it may not be accessible at all for a longer interval, so you may lose prospective customers because it’s extremely unlikely that anybody would be willing to go back to an out-of-order site. Thus, you ought to make certain not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed manner. If a software application update doesn’t go smoothly or you erase something by mistake, for example, the website should be restored quickly so as to avoid protracted unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

If you are using one of our cloud website hosting and you have an inquiry or come across an obstacle, you can touch base with us 24-7-365 by opening a customer support ticket or by writing an email and we promise that you’ll receive an answer in no more than 60 minutes. In case the issue can be resolved, we’ll do it before we reply to you, while if there is something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what workable solutions to try, etc. Typically, you’ll get a reply within less than 30 minutes, which suggests that waiting around for hours and hours on end or even for more than one day to get help is something inconceivable. Our one-hour response time guarantee is valid for any query that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our stunningly fast support services. You will obtain a reply to any ticket submitted from the web hosting Control Panel or e-mail sent to our customer and tech support team within the hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes much less time to examine and rectify a problem. We will give you more details if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or national holidays, the response time will be exactly the same and given that our support staff is available to you 24-7, you will obtain timely help for virtually any general, technical or billing issue regardless of the hour.