One-Hour Response Guarantee in Cloud Website Hosting
If you are using one of our cloud website hosting and you have an inquiry or come across an obstacle, you can touch base with us 24-7-365 by opening a customer support ticket or by writing an email and we promise that you’ll receive an answer in no more than 60 minutes. In case the issue can be resolved, we’ll do it before we reply to you, while if there is something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what workable solutions to try, etc. Typically, you’ll get a reply within less than 30 minutes, which suggests that waiting around for hours and hours on end or even for more than one day to get help is something inconceivable. Our one-hour response time guarantee is valid for any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our stunningly fast support services. You will obtain a reply to any ticket submitted from the web hosting Control Panel or e-mail sent to our customer and tech support team within the hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes much less time to examine and rectify a problem. We will give you more details if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or national holidays, the response time will be exactly the same and given that our support staff is available to you 24-7, you will obtain timely help for virtually any general, technical or billing issue regardless of the hour.