If you’ve bought a hosting plan and you’ve got some enquiries with regards to a concrete feature/function, or in case you’ve encountered some obstacle and you require support, you should be able to get in touch with the respective client support team. All web hosting providers deploy a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because the most effective way to tackle an issue most often is to submit a ticket. This method of communication makes the replies sent by both parties easy to follow and permits the tech support staff members to escalate the issue if, for example, a server administrator must intervene. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you have to have at least 2 separate accounts to contact the support staff and to actually administer the hosting space. Incessantly signing in and out of different accounts could often be a headache, not to mention the fact that it requires lots of time for the vast majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing through your website files or tweaking various settings. The ticketing system is being closely monitored 24-7 by our client support engineers and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive assistance. In contrast with some other hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and ask for information in relation to any technical or billing problem. Also, you can read a selection of informational articles, which will help you resolve the most commonly confronted predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you will not need an additional platform to get in touch with our tech support team – you can do it on the spot in case you face an obstacle. Submitting a new ticket takes a couple of clicks of the mouse and finding an older one is just as easy. Using our intelligent search functionality, you can swiftly find any ticket that you have already submitted. You can post a ticket at any point in time since our customer support engineers are available to you 24 hours a day, 7 days a week and answer in no more than sixty minutes, even though it rarely takes that much to obtain help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about the need to go through two or more platforms to resolve a simple problem.