The presence of the customer and technical support that a cloud website hosting company provides can tell you a lot for the services which they offer too. In case you are allowed to use just e-mail messages or tickets, you have most likely found some reseller and not the actual hosting supplier. If this is the case, you'll probably have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get hold of the true website hosting company for extra assistance. If the provider offers you various options for communication with fast response time available at any moment, they're almost certainly the top provider, not just a reseller. Which means that you will enjoy well-timed assistance and high quality support because they will have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it's generally better to have the option to get in touch with your hosting company right away via your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for our cloud website hosting plans are round-the-clock, therefore you can forget all about waiting for a few days in order to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email message. In case you already have an account, you'll be able to open a support ticket on top of the other three options for contact. You'll be able to pick the best way to contact us based on where you are or what hardware you're using. We're able to help you for almost any webhosting-related question that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide come with 24/7 customer and technical support, therefore no matter what issue you experience, you can get in touch with us and we'll help you right away. Our guaranteed response time for every email message or ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the response time rarely is more than twenty minutes. Furthermore, we offer phone support with a couple of local numbers internationally plus a live chat, so that you can get in touch with us and receive more details about our solutions even if you don't have an account yet. We can assist you with nearly any question or a difficulty you have - payment methods, package specs, email configuration, hosting account settings, and many others. If you employ our services, you won't ever encounter a scenario where you need to wait for a few days to get an issue resolved like you will need to do with lots of other companies.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any time, even weekends and holidays. For your benefit, we provide different methods of communication - phone support with several local numbers internationally, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters because it will be much easier to keep track of what is going on. The maximum guaranteed response time for all the emails and tickets is an hour, yet it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our administrators will also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max response time warranty, you will take advantage of lightning-fast support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, which means that any time you open a ticket from your billing account or you send an email message regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the more suitable option when the issue involved requires more time to be resolved or if it should be sent to our admins, since it is far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.